How to Create a User

Creating a user in Mastt is a two-step process that ensures secure onboarding while giving you control over project access and permissions. This guide covers both the administrator's invitation process and the new user's account setup.

Before you start:

• You must have a Workspace Admin permission to create users via the admin area.
• Have the new user's email address ready

Invite the User

Step 1: Access User Management

• Click your profile name in the top right corner
• Select Admin from the dropdown menu
• Click the blue Invite User button at the top of the User Management tab

Note: Only Workspace Admins can create users. If you don't see the Admin option, you don't have permission.

Step 2: Configure the New User

• Enter the user's email address (this becomes their login username)
• Select their role:
  • Workspace Admin - Full administrative access to all projects, billing, and user management
  • Standard - Access to assigned projects only, no admin capabilities

Step 3: Send the Invitation

• Click Save to send the invitation

Result: The user will get an email with a link to complete their account setup. The invite expires after 24 hours.

Note: If you need to resend an invite, click the three dots next to the user and then click resend invite

User Completes Setup

Step 4: User Activates Their Account

Once the user clicks the Get Started link in their email, they'll need to complete their account setup by entering:

• Their full name
• A password
• Any other required information

After completing setup, they'll have access to your Mastt workspace. You can then add them to relevant projects and programs.

Troubleshooting & FAQs

Q: What if a user doesn't receive the invitation email?

Check spam/junk folders first. Verify the email address in User Management. If incorrect, disable the pending user and create a new invitation with the correct email.

Q: Why can't I see the Admin option in my profile menu?

You need Workspace Admin permissions. Contact your workspace administrator to upgrade your role if you need user management access.

Q: How long do invitation links remain valid?

Invitation links expire after 24 hours. If expired, click “Resend invite” or the “Get invite link” to send a new invitation. For more details, see the instructions here.

Q: What if a user forgets their password after account creation?

Users can reset passwords using the "Forgot Password" link on the login page. They'll receive a password reset email. For more details, see the instructions here.