1. Help Centre
  2. Admin
  3. Creating and Managing Users

How to Create a User

Group 1655 Only an Organisation Admin or Organisation Admin (Project Creator) can create new Users.


Creating a new user is done from the Admin page. Follow these easy steps below.

Step 1: To access the Admin page, click on the drop down arrow next to your name on the top right hand corner and then click Admin.

Step 2: Select Users (if it is not already selected) and then click on + Add UserYou will then be presented with a pop-up to create the new user.

Step 3: Fill in necessary details.

Step 4: Once you have filled in all the information for the new user, click Create User. The user will then be created and can log in to your Mastt instance.

Apart from standard information (like Name, Email Address, and Phone Number), there is some specific information that we also require:

  • Password: Passwords need to have:
    • Minimum of 12 characters
    • Upper and lower case characters
    • Special characters (like !@#$%^&*)
    • Numbers
  • Auth Providers: You can choose email and password or Microsoft SSO. If you would like to allow the user to login using Microsoft SSO, please work with your internal IT Support team to ensure it is turned on and setup correctly.
  • Position: This is the Permissions that the new user will get. You can find explanations of the different permissions levels and what they have access to through this support article.
  • Role: Select from a role within your organisation.



Need help? Click here to submit a ticket to our support team. We're ready to assist you!