How to Fix Missing Verification Codes

Missing verification codes are a common sign-up issue with straightforward solutions. This guide covers the most effective troubleshooting steps to get you accessing your Mastt account quickly.

Before you start:

• Have your email address ready
• Check you have internet connectivity
• Ensure you're using a work or personal email (not temporary)

Steps

Check your current email

1. Open your email spam or junk folder first
2. Search for emails from Mastt or mastt.com
3. If found, mark as "not spam" and check your inbox

Verify your email details

1. Return to where you entered your email address
2. Check for typos - even one character mistake prevents delivery
3. Confirm the email address is active and you can receive emails

Wait and retry

1. Wait 5-10 minutes for email system delays
2. Check both inbox and spam folders again
3. If still no code, proceed to request a new one

Request a new verification code

1. Go to www.mastt.com
2. Click Start for Free (orange button, top right) to restart the process
3. Enter your email address carefully
4. Complete the sign-up form again

Try a different email address

1. Use a work email if you used personal (or vice versa)
2. Avoid temporary email services
3. Ensure the email account is active and accessible

Handle "email already taken" errors

1. Check your inbox again - you may have already received the original code
2. Instead of signing up, go to www.mastt.com and click Log In beside the Start for Free button
3. Try logging in with your existing credentials

Reset your password if needed

1. On the login page, click Forgot Password
2. Enter your email address
3. Check your inbox for password reset instructions
4. Follow the email instructions to create a new password

Troubleshooting

• Problem: Email arrives but verification link doesn't work Solution: Try copying and pasting the full link into your browser address bar