Skip to content
English - United States
Contact Support
  • There are no suggestions because the search field is empty.

How to Manage Your Mastt Account

Essential account management for construction project managers using Mastt

This guide covers how to log into Mastt, reset your password, use single sign-on (SSO), and update user profile information.

Before you start

  • Have your email address and password ready.
  • Know your organization's SSO requirements (if applicable).

Log into Mastt

  1. Navigate to www.mastt.com.
  2. Click Login in the top-right corner.
  3. Select your region from the dropdown (Australia/APAC, North America, MENA, Rest of World).
  4. Enter your email address and password.
  5. Click Login.

You'll land on your Home page showing all assigned projects.

Reset your password

Animation showing the Mastt login page with email and password fields, Log In button, Microsoft and Okta options

  1. On the login page, click Forgot Password.
  2. Enter your email address.
  3. Click Send Email.
  4. Check your email for the reset link (arrives within minutes).
  5. Click the link to open the password reset page.
  6. Enter your new password following these requirements:

| Requirement | Detail | |---|---| | Length | Minimum 12 characters | | Capital letter | One | | Lower case letter | One | | Number | One | | Special character | One |

  1. Use your new password to log in.

Note: Password reset links expire after 30 minutes for security reasons.

Set up single sign-on (SSO)

Microsoft SSO

  1. On the login page, click Login with Microsoft.
  2. Enter your Microsoft credentials on the authentication page.
  3. Complete any additional authentication your organization requires.
  4. Upon successful authentication, you're automatically logged into Mastt.

Okta SSO

  1. On the login page, click Login with Okta.
  2. Enter your Okta credentials on the authentication page.
  3. Complete any additional authentication steps as required by your organization.
  4. Upon successful authentication, you're automatically logged into Mastt.

Update user profile information

Warning: Standard users cannot update their own details. Contact your Workspace Admin or Mastt Support for assistance.

Update a user as an admin

  1. Click your profile name in the top-right corner and select Admin. You'll automatically land on the User Management tab.
  2. Locate the user you want to edit.
  3. Click the Action button beside the user's name and select Edit.
  4. Update information as needed and click Save to apply your changes.

Edit User dialog on the Account tab with email, first name, last name fields and an Enabled toggle

SectionFieldWhat it means
AccountEmail address, First name, Last nameThe user's details
AccountActiveToggle on/off to enable or disable the user's access to the platform
RoleAdminCan manage projects, programs, users, and workspace settings
RoleStandardCan work in the projects they have been given access to
RoleViewerRead-only access
SecurityStandard password (default)The user logs in with email and password
SecurityMicrosoft LoginThe user logs in via Microsoft SSO

You can also select Reset Password to send the user a password reset email, or Disable/Remove to deactivate their account.

Tip: Keep contact information current and enable SSO when available for streamlined, secure access.

Troubleshooting and FAQs

What if I can't log in to my account?

Check that Caps Lock is off and verify your email address is correct. Try the Forgot Password option to reset your password. Contact your Workspace Admin if issues persist.

Why isn't SSO working for my organization?

Verify your organization has enabled SSO in Mastt. Try standard login temporarily and contact your IT administrator to confirm your SSO configuration.

How do I update my own profile information?

Standard users must contact their Workspace Admin or Mastt Support. Only Admin users can edit user profiles directly.

Need help?

Contact Mastt Support for additional assistance with account management.