How to Manage Your Mastt Account

This guide covers everything you need to manage your Mastt account: logging in, resetting passwords, using single sign-on, and updating your profile information. Use these processes to maintain secure access to your construction project management platform.

Before you start:

• Have your email address and password ready
• Know your organisation's SSO requirements (if applicable)

Steps

Log into your Mastt account

1. Navigate to www.mastt.com
2. Click Login at the top right corner
3. Select your region from the dropdown (Australia/APAC, North America, MENA, Rest of World)
4. Enter your email address and password
5. Click Login
6. You'll land on your home page showing all assigned projects

Reset your password

1. On the login page, click Forgot Password
2. Enter your email address
3. Click Send Email
4. Check your email for the reset link (arrives within minutes)
5. Click the email link to open the password reset page
6. Enter your new password following these requirements:
   • Minimum 12 characters
   • One capital letter
   • One special character
7. Use your new password to log in

Set up single sign-on (SSO)

For Microsoft SSO:

1. On the login page, click Login with Microsoft
2. You'll be redirected to the Microsoft authentication page
3. Enter your Microsoft credentials
4. Complete any additional authentication your organisation requires
5. Upon successful authentication, you're automatically logged into Mastt

For Okta SSO:

1. On the login page, click Login with Okta
2. You'll be redirected to the Okta authentication page
3. Enter your Okta credentials
4. Complete additional authentication steps as required by your organisation
5. Upon successful authentication, you're automatically logged into Mastt

Update user profile information

For admin users:

1. Click on your name at the top right corner
2. Select Admin from the dropdown
3. Go to User Management
4. Locate the user you want to edit on the list
5. Click the three dots menu next to the user's name
6. Select Edit from the dropdown
7. Update information as needed:
   • Account Details
     • Email address
     • First name
     • Last name
     • Active: Toggle on/off the user status. An active user will be able to log in to the platform.
   • Role
     
     • Admin: Manage projects, programs, and users, and edit workspace
     • Standard: Member of the workspace
   • Security
     
     • Standard password (default): The user will use a standard email and password to log in to the platform
     • Microsoft Login: User will use Microsoft SSO to login into the platform

Troubleshooting

• Problem: Cannot log in Solution: Check Caps Lock, use password reset, or contact your workspace admin
• Problem: SSO not working Solution: Verify your organisation has enabled SSO or try standard login temporarily
• Problem: Need profile updates Solution: Contact your Workspace Admin or Mastt Support if you're a standard user

Pro tips

• Change passwords every 90 days and use unique passwords for better security.
• Enable SSO when available for streamlined access
• Keep contact information current
• Always log out on shared devices
• Update password managers when you change passwords