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Mastt Account Management: Update User Login and Profile Information

Manage your login credentials, password settings, and user profile details to maintain secure access to your construction project management data.

Table of Contents

Overview

Properly managing your Mastt account is essential for maintaining secure access to your construction project data and ensuring you receive important notifications. This guide covers all aspects of account management, from basic login procedures to advanced authentication options like Single Sign-On.

Whether you're a new user setting up your account for the first time or an experienced user needing to update your profile information, this article will walk you through each process step-by-step.

Prerequisites

  • An active Mastt account with valid credentials
  • Admin user status (required only for updating other users' details)
  • Microsoft or Okta account credentials (required only for SSO login)

Key Concepts

  • User Types - Different permission levels that determine what account settings you can modify. Standard users have limited abilities to change their profile, while Admin users can modify other users' details.
  • Single Sign-On (SSO) - An authentication method that allows you to access Mastt using your existing Microsoft or Okta credentials, eliminating the need for a separate Mastt password.
  • Password Requirements - Security standards that all Mastt passwords must meet, including minimum length and character variety.

Step-by-Step Instructions

1. Logging In to Your Account

  1. Navigate to www.mastt.com and click Log In at the top right corner
  2. Select your region from the options:
    • Australia / APAC
    • North America Region
    • MENA
    • Rest of World
  3. Enter your registered email address and password
  4. Click Log In

After successful authentication, you'll be directed to the My Projects dashboard, displaying all projects assigned to your account.

2. Changing or Resetting Your Password

  1. From the Login Page, click on Forgot password?
  2. Enter your registered email address in the form
  3. Click Send Email
  4. Check your email for a password reset link (arrives within minutes)
  5. Click the link in the email and enter your new password
  6. Use your new password to log in

Password Requirements:

  • Minimum 12 characters
  • At least one capital letter
  • At least one special character (e.g., !@#$%^&*)

Note: The password reset link expires after 30 minutes for security reasons.

3. Using Single Sign-On (SSO)

Microsoft SSO:

  1. On the login page, click Log in with Microsoft
  2. You'll be redirected to the Microsoft login page
  3. Enter your Microsoft account credentials
  4. Complete any additional authentication steps required by your organization
  5. Upon successful authentication, you'll be automatically logged into Mastt

Okta SSO:

  1. On the login page, click Log in with Okta
  2. Enter your email address in the form
  3. Click Log In
  4. You'll be redirected to the Okta login page
  5. Enter your Okta account credentials
  6. Complete any additional authentication steps required
  7. Upon successful authentication, you'll be automatically logged into Mastt

Note: To enable SSO for your organization, your IT team must contact Mastt Support.

4. Updating Your User Details

Standard users cannot update their own details. Please contact an Admin user or Mastt Support for assistance.

For Admin users:

  1. From any page in Mastt, click on your name in the top right corner
  2. Select Admin from the dropdown menu
  3. Locate the user you want to edit in the user list
  4. Click the three dots menu (⋯) next to the user's name
  5. Select Edit User from the dropdown menu
  6. Update any of the following information:
    • First name and last name
    • Phone number
    • Role (e.g., Project Manager)
    • Email Address
  7. Click Update User to save your changes

Best Practices

  • Change your password regularly (every 90 days is recommended)
  • Use a unique password not used for other services
  • Enable SSO if available in your organization for enhanced security
  • Keep your contact information current to receive important notifications
  • Always log out when using shared or public devices
  • Report any suspicious account activity immediately

Troubleshooting

Cannot Log In

  • Symptom: Login attempts fail repeatedly
  • Possible Causes:
    • Incorrect email or password
    • Caps Lock enabled
    • Account locked due to too many failed attempts
  • Solutions:
    • Verify Caps Lock is off
    • Use the password reset option
    • Contact your organization's Mastt administrator

SSO Not Working

  • Symptom: SSO button doesn't work or returns an error
  • Possible Causes:
    • SSO not configured for your organization
    • Permission issues with your Microsoft/Okta account
    • Network connectivity problems
  • Solutions:
    • Ensure your organization has enabled SSO
    • Check with your IT department to verify settings
    • Try using standard email/password login temporarily

Tips and Notes

  • Bookmark the Mastt login page for quick access
  • If you're using a browser's password manager, update it whenever you change your Mastt password
  • For any account issues not covered in this article, contact Mastt support by submitting a ticket at https://help.mastt.com/knowledge/kb-tickets/new

Last Updated: April 1, 2025