How to Manage Your Mastt Account

This guide covers how to log into Mastt, reset your password, use single sign-on (SSO), and update user profile information.

Before You Start

• Have your email address and password ready
• Know your organisation's SSO requirements (if applicable)

Logging into Mastt

1. Navigate to www.mastt.com
2. Click Login in the top-right corner
3. Select your region from the dropdown (Australia/APAC, North America, MENA, Rest of World)
4. Enter your email address and password
5. Click Login

You'll land on your Home page showing all assigned projects.

Resetting Your Password

1. On the login page, click Forgot Password
2. Enter your email address
3. Click Send Email
4. Check your email for the reset link (arrives within minutes)
5. Click the link to open the password reset page
6. Enter your new password following these requirements:
   • Minimum 12 characters
   • One capital letter
   • One special character
7. Use your new password to log in

Setting Up Single Sign-On (SSO)

Microsoft SSO

1. On the login page, click Login with Microsoft
2. Enter your Microsoft credentials on the authentication page
3. Complete any additional authentication your organisation requires
4. Upon successful authentication, you're automatically logged into Mastt

Okta SSO

1. On the login page, click Login with Okta
2. Enter your Okta credentials on the authentication page
3. Complete any additional authentication steps as required by your organisation
4. Upon successful authentication, you're automatically logged into Mastt

Updating User Profile Information

For Admin Users

1. Click your profile name in the top-right corner and select Admin — you'll automatically land on the User Management tab
2. Locate the user you want to edit
3. Click the Action button beside the user's name and select Edit
4.  Update information as needed and click Save to apply your changes: 

Account

• Email address, First name, Last name
• Active — toggle on/off to enable or disable the user's access to the platform

Role

• Admin — can manage projects, programs, users, and workspace settings
• Standard — general workspace member

Security

• Standard password (default) — the user logs in with email and password
• Microsoft Login — the user logs in via Microsoft SSO

You can also select Reset Password to send the user a password reset email, or Disable/Remove to deactivate their account. 

Troubleshooting & FAQs

Q: What if I can't log in to my account?

Check that Caps Lock is off and verify your email address is correct. Try the Forgot Password option to reset your password. Contact your Workspace Admin if issues persist.

Q: Why isn't SSO working for my organisation?

Verify your organisation has enabled SSO in Mastt. Try standard login temporarily and contact your IT administrator to confirm your SSO configuration.

Q: How do I update my own profile information?

Standard users must contact their Workspace Admin or Mastt Support. Only Admin users can edit user profiles directly.

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