Managing Your Mastt Account: Email, Password, and User Details

Table of Contents

• Key Concepts
• Step-by-Step Guide
  • Logging In to Your Account
  • Changing or Resetting Your Password
  • Using Microsoft Single Sign-On (SSO)
  • Using Okta Single Sign On (SSO)
  • Updating Your User Details
• Best Practices
• Troubleshooting

Key Concepts

User Types and Permissions

• Standard Users can update limited profile information but cannot change their email address
• Admin Users have additional rights to modify user details, including email addresses

Single Sign-On (SSO)

• Authentication method that allows users to access Mastt using existing Microsoft credentials
• Requires initial setup by your organization's IT department

Step-by-Step Guide

Logging In to Your Account

1. Navigate to mastt.com and click Log In at the top right corner
2. Select your region (e.g., Australia / APAC, North America Region, MENA or Rest of World)
3. Enter your registered email address and password
4. Click Log In to access your account

After successful login, you'll be directed to the My Projects dashboard, showing all projects assigned to you.

Changing or Resetting Your Password

1. From the Login Page, click on Forgot password?
2. Enter the email address associated with your Mastt Account in the form, and then click Send Email
3. A password reset link will be emailed to you. Click on the link and then enter in your new password
4. Use your new password to log in

The password reset link expires after 30 minutes for security reasons.

Password Requirements:

• Minimum 12 characters
• At least one capital letter
• At least one special character (e.g., !@#$%^&*)

Using Microsoft Single Sign-On (SSO)

1. On the login page, click Log in with Microsoft
2. You'll be redirected to the Microsoft login page
3. Enter your Microsoft account credentials
4. Follow any additional authentication steps required by your organization
5. Upon successful authentication, you'll be logged into Mastt automatically

Note: To enable Microsoft SSO for your organization, your IT team must reach out to Mastt Support.

Using Okta Single Sign-On (SSO)

1. On the login page, click Log in with Okta
2. Enter your email address into the form that appears, and then click Log In
3. You'll be redirected to the Okta login page
4. Enter your Okta account credentials
5. Follow any additional authentication steps required by your organization
6. Upon successful authentication, you'll be logged into Mastt automatically

Note: To enable Okta SSO for your organization, your IT team must reach out to Mastt Support.

Updating Your User Details

1. From any page in Mastt, click on your name in the top right hand corner, and then click Admin
2. Click the three dots menu (⋯) next to the name of the user you would like to edit
3. Select Edit User from the dropdown menu
4. Update the information in the form:
   • First name and last name
   • Phone number
   • Role (e.g., Project Manager)
   • Email Address
5. Click Update User to save your changes

Best Practices

• Change your password regularly (every 90 days is recommended)
• Use a unique password not used for other services
• Enable SSO if available for enhanced security
• Keep your contact information current for important notifications
• Log out when using shared devices

Troubleshooting

Cannot Log In

• Symptom: Login attempts fail repeatedly
• Cause: Incorrect credentials or account lockout
• Solution: Verify caps lock is off, use the password reset option, or contact your organization's Mastt administrator

SSO Not Working

• Symptom: SSO button doesn't work or returns an error
• Cause: SSO configuration or permission issues
• Solution: Ensure your organization has enabled SSO, check with your IT department to verify settings

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Tips:

• Bookmark the Mastt login page for quick access
• If you notice any suspicious account activity, change your password immediately

Note: For any account issues not covered here, contact our support team by submitting a ticket.

Last Updated: 28 March 2025