How to Remove or Disable Users

When team members leave a project or organisation, you need to revoke their access to maintain security and compliance. Mastt lets you manage access at two levels: workspace-wide (affecting all projects) or project-specific (affecting only one project).

Before you start

• Workspace-level actions require Workspace Administrator access.
• Project-level actions require Project Admin or Workspace Admin permissions.

Choose the right option

Remove or disable users from your workspace

Use this when someone leaves the organisation or needs access revoked across all projects.

Open User Management

1. Click your profile name in the top-right corner of the screen.
2. Select Admin from the dropdown menu.
3. Open the User Management page, which displays all users in your workspace.

Note: Only Workspace Administrators can access this section.

Remove or disable the user

1. Locate the user in the list (use the filter option at the top-right corner if needed).
2. Click the Action button next to the user's name.
3. Select Remove for Guest users or Disable for Member users.
4. Review the confirmation warning.
5. Click the red Remove or Disable button to confirm.

Guest users are completely removed and must be re-invited if needed later. Member users are disabled and can be re-enabled anytime with their previous permissions intact.

Remove users from a specific project

Use this when someone no longer needs access to one project but should keep access to your workspace. Workspace Admins always have access to any project within the workspace, even if they have been removed from the project. Learn more in Understanding User Permissions in Mastt.

Open Project Settings

You can access Project Settings in three ways:

Remove the user

1. In Project Settings, click User Management in the left menu.
2. Locate the user you want to remove.
3. Click the Action button beside the user's name.
4. Select Remove from the dropdown.
5. Review the confirmation message, which says this removes access to this project only.
6. Click the red Remove button to confirm.

The user loses access to this project but retains their workspace membership and access to other projects.

Restore user access

Re-enable a disabled Member

1. Go to Admin > User Management.
2. Find the disabled user, click the Action button, and select Enable.

The user regains access with their previous permissions intact.

Re-invite a removed Guest

1. Go to Admin > User Management.
2. Click the Invite User button.
3. Complete the Account, Role, and Security tabs with the user's details.
4. Click Save.

A new invitation is sent. You will need to configure their project-level permissions separately.

Re-add a user to a project

1. Go to Project Settings > User Management.
2. Enter the user's email address in the Enter email to invite field.
3. Select their role from the dropdown.
4. Click Invite Users.
5. Click Save.

Troubleshooting and FAQs

What if I don't see the Admin option in my profile dropdown?

Only Workspace Administrators can access workspace-level User Management. Contact your Workspace Admin to request the necessary permissions or to perform the action.

How do I know if someone is a Guest or Member?

Check the Workspace Membership column in the User Management list. Members (users whose home workspace this is) show "Member" and Guests (users invited to collaborate on a project) show "Guest". The Role column shows their user type: Admin, Standard or Viewer.

What happens to a user's work when they're removed?

All data, comments, and contributions remain in the workspace or project. Only their access is revoked.

Will the user be notified when removed?

Users are not automatically notified. Consider communicating directly if appropriate for your situation.

Need help?

Contact Mastt Support for additional assistance with User Management.