How to Remove or Disable Users

When team members leave a project or organisation, you need to revoke their access to maintain security and compliance. Mastt lets you manage access at two levels: workspace-wide (affecting all projects) or project-specific (affecting only one project). This guide covers both approaches.

Before you start

• Workspace-level actions require Workspace Administrator access
• Project-level actions require Project Admin or Workspace Admin permissions
• Workspace removal/disabling is immediate and affects all projects
• Project removal only affects the selected project

Understanding your options

Remove (workspace level) — For Guest users. Revokes access to all projects. User must be re-invited if needed later.

Disable (workspace level) — For Member users. Revokes access to all projects. User can be re-enabled anytime with previous permissions intact.

Remove (project level) — For any user. Revokes access to one project only. User can be re-added anytime.

Remove or Disable Users From Your Workspace

Use this when someone leaves the organisation or needs access revoked across all projects.

Step 1: Access User Management

• Click your profile name in the top-right corner of the screen
• Select Admin from the dropdown menu
• The User Management page displays all users in your workspace

Step 2: Remove or Disable the User

• Locate the user in the list (use the filter option at the top right corner, if needed)
• Click the Action button next to the user's name
• Select Remove for Guest users or Disable for Member users

Result: A confirmation dialog appears confirming if you want to remove or disable the user.

Step 3: Confirm the Action

1. Review the confirmation warning
2. Click the red Remove or Disable button to confirm

Result: Guest users are completely removed and must be re-invited if needed later. Member users are disabled and can be re-enabled anytime with their previous permissions intact.

Remove Users From a Specific Project

Use this when someone no longer needs access to one project but should keep access to your Workspace. Workspace Admins always have access to any project within the Workspace, even if they have been removed from the Project. Learn more in Understanding User Permissions in Mastt.

Step 1: Access Project Settings

You can access Project Settings in three ways:

• From the Home page: Click the Action button on the project tile and select Project Settings
• From within a project: Click the Settings icon (cog/gear) in the bottom left hand corner
• From Admin (Workspace Admins only): Go to Admin > Projects, find the project, click the Action button, and select Edit

Step 2: Remove the User

• In Project Settings, click User Management in the left menu
• Locate the user you want to remove
• Click the Action button beside the user's name
• Select Remove from the dropdown
• Review the confirmation message (this removes access to this project only)
• Click the red Remove button to confirm

Result: The user loses access to this project but retains their workspace membership and access to other projects

Restore User Access

Restoring Workspace Access

Step 1: Go to Admin > User Management

Step 2: Enable or Invite User

• For disabled Members: Find the user, click the Action button, and select Enable
• For removed Guests: Click the Invite button, enter their email address, select their role, and configure security settings

Result: Disabled Members regain access with their previous permissions. Removed Guests receive a new invitation to your Workspace and will require their permissions to be setup again.

Re-add a User to a Project

Step 1: Go to Project Settings > User Management

Step 2: Click the Invite button

Step 3: Enter their email address and set their permission level for this project

Result: The user regains access to the project with the permissions you've configured.

Troubleshooting & FAQs

Q: What if I don't see the Admin option in my profile dropdown?

Only Workspace Administrators can access workspace-level User Management. Contact your Workspace Admin to request the necessary permissions or to perform the action.

Q: How do I know if someone is a Guest or Member?

Check the Role column in the User Management list. Guests show "Guest" and Members show "Member" in this column.

Q: What's the difference between project removal and workspace removal?

Project removal only affects one project—the user keeps access to other projects. Workspace removal (Remove for Guests, Disable for Members) revokes access to all projects simultaneously.

Q: What happens to a user's work when they're removed?

All data, comments, and contributions remain in the workspace or project. Only their access is revoked.

Q: Will the user be notified when removed?

Users are not automatically notified. Consider communicating directly if appropriate for your situation.